Yulie Wagman

I work within the Housing Disrepair department, supporting clients from the early stages of their claim and continuing to provide ongoing support throughout their journey with us.

A key part of my role is client care. I regularly keep in touch with clients as their claim progresses, checking in with them, providing reassurance and helping to ensure they feel supported and informed throughout the process. I understand that dealing with housing disrepair can sometimes be stressful or overwhelming, so I aim to provide a friendly, approachable and consistent point of contact for our clients.

I have a varied professional background, with previous experience in aviation, the service industry, online retail commerce, and property finance. This has helped me develop strong communication and interpersonal skills and a genuinely client-focused approach, which I bring to my role every day.

I am skilled in customer service, case management and administration, and I pride myself on being efficient, detail-oriented and organised. I am a great listener and particularly enjoy building relationships with clients, understanding their individual circumstances and making sure they feel listened to and supported throughout their claim.

I enjoy learning new things and am always keen to develop my knowledge and skills so that I can continue to provide the best possible service and experience for our clients.

Outside of work, I enjoy spending time with family and friends, cooking and entertaining, and travelling.