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Posted on January 21, 2026 by SheldonDavidsonSolicitors
COMPENSATION WON
Mr. N was a tenant of a housing association, living alone in a ground-floor studio flat since around 2020. The property formed part of a larger converted house and consisted of a single living, sleeping, and dining area, with a separate kitchen and bathroom to the rear.
Over time, Mr. N became increasingly concerned about the suitability and safety of the accommodation, particularly as he sought to maintain contact and rebuild a relationship with his young son. He approached SDS Solicitors after feeling overwhelmed by the situation and dissatisfied with the landlord’s complaint responses.
The property was affected by a range of serious issues impacting habitability. Mr. N reported ongoing pest infestations, including rats and mice, believed to be entering the property through voids beneath the floors and areas behind a disused fireplace. Several neighbouring properties within the same building had been left vacant for extended periods, which appeared to worsen the infestation
Both the front and rear doors were poorly fitted, with noticeable gaps around the frames that compromised security and insulation. Mr. N raised concerns that internal dividing walls between properties were inadequately constructed, leading to excessive noise transmission and raising questions about fire safety and proper construction standards.
Mould had also been reported within the bathroom, where treatment was limited to surface spraying without addressing the underlying cause. Mr. N felt that remedial works were reactive and superficial, rather than effective or long-lasting.
The conditions in the property had a significant impact on Mr. N’s mental wellbeing. Living and sleeping in a single room directly accessed by the front door caused distress and a lack of privacy, particularly alongside fears about pests, safety, and security.
The situation affected Mr. N’s relationship with his son, who was unable to stay at the property due to concerns about suitability and safety. Prolonged uncertainty, combined with ongoing disputes with the housing association, led to a decline in Mr. N’s mental health and a sense of being trapped in accommodation that did not meet basic living standards.
SDS Solicitors carefully reviewed Mr. N’s concerns and the history of complaints raised with the housing association. The legal team gathered evidence of the disrepair, including pest activity, defects to doors and internal structures, and records of previous complaints and complaint-stage responses.
SDS Solicitors provided clear guidance on the scope of a housing disrepair claim and ensured that the landlord’s legal obligations were set out firmly and accurately. The firm supported Mr. N through the process, ensuring his concerns were properly documented and presented in a structured and professional manner.
Following SDS Solicitors’ involvement, the matter was successfully resolved. The housing association was required to address the pest infestation and property defects and take steps to improve the safety and habitability of the accommodation. A fair settlement was achieved in recognition of the distress and inconvenience caused.
This case highlights the importance of holding social landlords accountable and ensuring that even smaller properties meet required safety and living standards.
“This case demonstrated how unsuitable living conditions can have a serious impact on mental wellbeing and family relationships. We are pleased to have secured a positive outcome and to have helped the client move forward with greater stability.”
If you are living in a housing association or council property affected by pests, mould, unsafe conditions, or unresolved repairs, SDS Solicitors can help. The firm offers a No Win No Fee service and provides clear, compassionate legal support.
SDS Solicitors act for clients in Manchester, including Ashton, Bury, Bolton, Radcliffe, Prestwich, Middleton, Failsworth, Rochdale, Oldham, and Whitefield, and also assist tenants nationwide across England.
Contact SDS Solicitors today to speak with one of our experienced housing disrepair solicitors and take the first step towards safe and dignified living conditions.
